Refund & Subscription Cancellation

Effective Date: 01/Jan/2025

At xxxxTrading, we strive to provide exceptional services to all our users. We understand that situations may arise where a refund may be requested, and we aim to be transparent and fair in handling such cases. Please carefully read our refund policy before subscribing to any of our plans.

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Eligibility for Refunds

1. Refund Requests

   Refunds are only applicable for subscription payments that meet the criteria outlined in this policy. To initiate a refund, you must submit a formal request through our support team by contacting us via email at hello@xxxxtrading.com within the first 24 hours of the transaction date.

2. Valid Refund Scenarios

   Refunds will only be issued under the following circumstances:

   1. Technical Issues: If our service was unavailable due to technical issues on our end, preventing you from accessing insights for a period longer than 72 consecutive hours.

   2. Duplicate Payments: If you were charged multiple times for the same subscription.

   3. Payment Errors: If an error occurred during the payment process that resulted in an unintended charge.

3. Non-Refundable Situations

   Refunds will not be issued in the following cases:

   1. If you no longer wish to use the service after receiving valid insights.

   2. Dissatisfaction with the accuracy of AI-generated insights (as stated in our Terms of Use, trading decisions are the user’s sole responsibility).

   3. Cancellation of subscriptions after the trial period or mid-subscription cycle.

   4. Non-compliance with our Terms of Use.

4. Trial Period

   A free trial period is available upon login to our dashboard. This trial provides you with the opportunity to explore our services and decide whether to subscribe. Once a paid subscription begins, refund requests for dissatisfaction with services will not be honored.

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Refund Process

1. How to Request a Refund

   To request a refund, please send an email to hello@xxxxtrading.com with the subject line "Refund Request." Include the following details:

   1. Full Name

   2. Subscription plan

   3. Transaction ID

   4. Payment method used (e.g., WISH Money, Western Union, Cryptocurrency)

   5. Reason for refund request

2. Verification Process

   Once we receive your refund request, our team will review your case to ensure it meets the eligibility criteria outlined above. Verification may require:

   1. Confirmation of transaction details.

   2. Submission of transfer receipts for payment methods like WISH Money, Western Union, USDT, or Bitcoin.

3. Refund Timeline

   1. Approved refunds will be processed within 7–10 business days after verification.

   2. Refunds will be issued using the original payment method. For manual payment methods, additional time may be required for external processing.

4. Administrative Fees

   In some cases, a small administrative fee may be deducted from the refunded amount to cover transaction processing costs.

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Subscription Cancellation

1. Cancelling Your Subscription

   Subscriptions payments are manully billed every month so no extra action required to cancel a subscription if your previous subscription expires.

2. Account Termination

   If your account is terminated due to non-compliance with our Terms of Use, no refunds will be issued.

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Important Notes

1. Refunds are issued solely at the discretion of xxxxTrading after reviewing the circumstances of each request.

2. Refund policies are subject to change, and updates will be reflected on this page.

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We thank you for choosing xxxxTrading and look forward to helping you achieve success in the forex market.